Selected Publications
*denotes equal contribution
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LLM Use for Mental Health: Crowdsourcing Users’ Sentiment-based Perspectives and Values from Social Discussions
Lingyao Li, Xiaoshan Huang, Renkai Ma, Ben Zefeng Zhang, Haolun Wu, Fan Yang and Chen Chen. In Proceedings of the ACM Web Conference 2026 (WWW'26). [link] [PDF].
Identity Alignment and the Sociotechnical Reconfigurations of Emotional Labor in Transnational Gig-education Platforms
Ben Zefeng Zhang, Dipto Das, and Bryan Semaan.The Computer Supported Cooperative Work (CSCW) Journal 2025 [link] [PDF].
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The Making of Performative Accuracy in AI Training: Precision Labor and Its Consequences
Ben Zefeng Zhang, Tianling Yang, Milagros Miceli, Oliver Haimson, and Michaelanne Thomas. The ACM Conference on Human Factors in Computing Systems (CHI'25).
​“Dialing it Back:” Shadowbanning, Invisible Digital Labor, and How Marginalized Content Creators Attempt to Mitigate the Impacts of Opaque Platform Governance
Senami Kojah, Ben Zefeng Zhang, Carolina Are, Dan Delmonaco, and Oliver L. Haimson.The ACM International Conference on Supporting Group Work (GROUP’25). [link] [PDF]
Landscape of Large Language Models in Global English News: Topics, Sentiments, and Spatiotemporal Analysis
Lu Xian, Lingyao Li, Yiwei Xu, Ben Zefeng Zhang, and Libby Hemphill. 2024. The International AAAI Conference on Web and Social Media. (ICWSM' 24). [link] [PDF]
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“I’m Constantly in This Dilemma”: How Migrant Technology Professionals Perceive Social Media Recommendation Algorithms ​
Cassidy Pyle*, Ben Zefeng Zhang*, Oliver L. Haimson, and Nazanin Andalibi. 2024. "I'm Constantly in This Dilemma": How Migrant Technology Professionals Perceive Social Media Recommendation Algorithms. Proc. ACM Hum.-Comput. Interact. 8, CSCW1, Article 65 (April 2024), 33 pages. *Joint first authors [Link] [PDF] ​
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The Chinese Diaspora and The Attempted WeChat Ban: Platform Precarity, Anticipated Impacts, and Infrastructural Migration
Ben Zefeng Zhang, Oliver L. Haimson, and Michaelanne Thomas. 2022. Proc. ACM Hum.-Comput. Interact. 6, CSCW2, Article 397 (November 2022), 29 pages. [link] [PDF] [video]
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Social Media's Role During Identity Changes Related to Major Life Events
Shanley Corvite, Ben Zefeng Zhang, and Oliver L. Haimson. 2022. Proc. ACM Hum.-Comput. Interact. 6, CSCW2, Article 328 (November 2022), 22 pages. [link] [PDF] [video]
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Separate Online Networks During Life Transitions: Support, Identity, and Challenges in Social Media and Online Communities
Ben Zefeng Zhang*, Tianxiao Liu*, Shanley Corvite*, Nazanin Andalibi, and Oliver L. Haimson. 2022. Proc. ACM Hum.-Comput. Interact. 6, CSCW2, Article 458 (November 2022), 30 pages. [link] [PDF] [video] *Joint first authors
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The Online Authenticity Paradox: What Being "Authentic" on Social Media Means, and Barriers to Achieving It
Oliver L. Haimson, Tianxiao Liu, Ben Zefeng Zhang, and Shanley Corvite. 2021. \ Proc. ACM Hum.-Comput. Interact. 5, CSCW2, Article 423 (October 2021), 18 pages. [link] [PDF] [video]
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